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Staying Positive on The Phone
October 5th, 2010
Selling is an unpredictable game, you can’t tell which way the day will go. Soaring highs when you’re on the ball surpassing your target; and dispiriting lows when everyone around you seems to be making sales and no matter what you do the best you can get is a civil ‘maybe’.
Easy as it is to lose your mo-jo, it’s so important to sound positive and upbeat when making sales calls. As clichéd as it sounds, people really can hear you smile as you speak.
So how do you stay friends with the phone and go on to dial another [...]
What is Digital Marketing?
October 1st, 2010
Perez is a well known blogger
Adwords, analytics, blogging RSS, SEO….. when did facebook and Youtube become anything more then entertainment tools? It seems the digital age is once again running away with itself and so many of us feel we’re getting left behind.
So what is digital marketing and how does it differ from traditional marketing concepts? The answer is it doesn’t. Obviously the tools and mediums used have changed but marketing ideals and principles remain the same; getting your product out there looking as attractive as possible to perspective customers.
All you need now is to learn the mechanics of [...]
4 Rules For Good Customer Service
September 27th, 2010
1) Answer your phone.
I’m sure you’ve had this problem before; pick up the phone to call an organisation with a grievance about a product only to be left on hold for what feels like hours, or to converse with a robot that can’t quite understand you. Very frustrating I’m sure you’ll agree. That’s why it is so important to make sure you always have someone to man the phones, how can you attempt to offer good customer service if you can’t even be contacted? At the very least make sure there is an answer service and every call is returned.
2) [...]
Help with Credit Control
September 21st, 2010
Let’s face it; debt collection for the most part is an awkward and tedious task. Money is almost as irritating to collect as to give away, especially in these testing time when no-one wants to part with it.
You are more then likely going to be hit with a tirade of objections and excuses when contacting a debtor so its best you go in prepared. Here are a few tips to help before you make the call:
Check Company History
It’s important you know who you’re calling and how they usually handle debts. Have they a history of avoiding payments? Who deals with [...]
The ‘To-Do’ List
September 15th, 2010
Ah, the humble To-Do list. With all the high-tech, whiz-bang productivity applications, mobile gadgets, office tools, and genuine Corinthian leather day planners out there to spend our money and attention on, in the end the single most productive tool we can use boils down to a list of crap we need to do.
Time planner, memory tool and checklist all rolled into one and all you need is a biro and scrap of paper. Here are a few tips on how to make the most of your list…
Always aim to construct your list either first thing in the morning or last [...]
5 Tips to Successful Project Management
September 13th, 2010
Teamwork
Having a good team that works well together is vital to the successful running of any project. It’s no use throwing a random group of people together and hoping for the best; in order to guarantee success team members must work well and compliment each other, and as PM you must be strict on monitoring progress.
Managing your Team
Remember, Project Management is different from managing your regular team. It’s important here that you get your hands dirty and get involved. Of course it’s important you remain in control, but project management may require you to take a more [...]
Survival Guide For Trainers
September 8th, 2010
Remember sitting in school or college while the lecturer droned on about such and such a topic; no matter how interesting the subject or how hard you tried you found it difficult to stay concentrated for more than a half hour or so? Doodling pics and drifting into dream world is not uncommon, with the average adult only having between a 10 and 20 minute attention span.
Say you’re on the other side now, giving the lecture, and you have a group to keep alert and interested for a few days in a training room. Here are some helpful tips to [...]
Too Busy? Just say ‘NO’
September 1st, 2010
No. Such a small simple word, two letters one syllable. So why is it so difficult for some of us to say? Is it the finality of the word, the negativity it represents or the abruptness in how it sounds? Yes it’s all of these things, because to a lot of us saying ‘no’ feels like we’re refusing the person rather than refusing their request.
It could be that you’ve helped organise the Christmas do in the past, but now have other responsibilities and don’t have the time; or you may have offered to take on a little but are being [...]
Beating Procrastination
August 30th, 2010
Do you often find yourself putting off important tasks? Doing everything and anything to delay essential work, by finding trivial chores that ‘must be completed’ beforehand? Waiting all day until you’re in the ‘right mood’ to get down to work? Don’t worry you’re not alone; procrastination is far more common than you think. However, some people are so chronically affected that it hinders them from achieving things they’re capable of and disrupts their careers.
Try controlling this irritating habit by attempting to recognise when you start procrastinating; understand why it happens; and take active steps to better manage your time.
The reason [...]
Salesman
August 25th, 2010
Short story taken from ‘Selling; The No-Nonsense Guide’ written by director of PDL James Farrell……
This is a story about a few American guys who used to come to Ireland for a hunting holiday every year. They would stay at a small hunting lodge in Wicklow, about 50 miles from Dublin.
The lodge was run by Seamus and his wife and as part of the deal he would supply his guests with guns and a hunting dog for the duration of the holiday. On the first day they were allocated a dog, a Springer Spaniel called Salesman. He was bred for the [...]