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Mrs. Murray
October 11th, 2010
Mrs Murray is in reception-again! On this occasion, the difficulty does not relate to dog litter or dirty road signs or the fact that a pathway has developed a crack. No, her concern on this occasion relates to refuse collection and the fact that the refuse collectors left spillage when emptying her dustbins. This time it’s personal!
Now normally, Mrs. Murray gets quite agitated and can become abusive, in a Mrs. Murray type of way. On this occasion you are told that she is beside herself with rage and has insisted on speaking with you.
An invitation to wait in a private [...]
Help with Credit Control
September 21st, 2010
Let’s face it; debt collection for the most part is an awkward and tedious task. Money is almost as irritating to collect as to give away, especially in these testing time when no-one wants to part with it.
You are more then likely going to be hit with a tirade of objections and excuses when contacting a debtor so its best you go in prepared. Here are a few tips to help before you make the call:
Check Company History
It’s important you know who you’re calling and how they usually handle debts. Have they a history of avoiding payments? Who deals with [...]
The ‘To-Do’ List
September 15th, 2010
Ah, the humble To-Do list. With all the high-tech, whiz-bang productivity applications, mobile gadgets, office tools, and genuine Corinthian leather day planners out there to spend our money and attention on, in the end the single most productive tool we can use boils down to a list of crap we need to do.
Time planner, memory tool and checklist all rolled into one and all you need is a biro and scrap of paper. Here are a few tips on how to make the most of your list…
Always aim to construct your list either first thing in the morning or last [...]
5 Tips to Successful Project Management
September 13th, 2010
Teamwork
Having a good team that works well together is vital to the successful running of any project. It’s no use throwing a random group of people together and hoping for the best; in order to guarantee success team members must work well and compliment each other, and as PM you must be strict on monitoring progress.
Managing your Team
Remember, Project Management is different from managing your regular team. It’s important here that you get your hands dirty and get involved. Of course it’s important you remain in control, but project management may require you to take a more [...]
Beating Procrastination
August 30th, 2010
Do you often find yourself putting off important tasks? Doing everything and anything to delay essential work, by finding trivial chores that ‘must be completed’ beforehand? Waiting all day until you’re in the ‘right mood’ to get down to work? Don’t worry you’re not alone; procrastination is far more common than you think. However, some people are so chronically affected that it hinders them from achieving things they’re capable of and disrupts their careers.
Try controlling this irritating habit by attempting to recognise when you start procrastinating; understand why it happens; and take active steps to better manage your time.
The reason [...]
Salesman
August 25th, 2010
Short story taken from ‘Selling; The No-Nonsense Guide’ written by director of PDL James Farrell……
This is a story about a few American guys who used to come to Ireland for a hunting holiday every year. They would stay at a small hunting lodge in Wicklow, about 50 miles from Dublin.
The lodge was run by Seamus and his wife and as part of the deal he would supply his guests with guns and a hunting dog for the duration of the holiday. On the first day they were allocated a dog, a Springer Spaniel called Salesman. He was bred for the [...]
The unmanagable manager contd….
August 16th, 2010
Poor Sarah, over-managed and undermined, so what do you do when you find yourself in a position where your manager needs managing…..
We all have one, it could even be you; that super organised friend. Everything is colour coded and labeled, Christmas shopping completed by mid-April, holiday luggage packed and outfits picked three weeks in advance.
As a highly disorganised individual I often envy those who have everything meticulously planned and on time. It’s undoubtedly a less stressful way of life.
When it does become a problem though, is when this super organisation is imposed upon others. Its fine to offer some [...]
Simple tips for managing people
July 28th, 2010
Lead by example
Have you ever been told off for being caught on the internet at work, only to spot your manager facebooking to their hearts content that very afternoon? Or had a supervisor who constantly harps on about staying late yetmanages to leave at 4.59 sharp everyday himself? Knuckle-whitening frustration is what that causes. There’s nothing more disheartening than a contradictory workplace leader who follows the ‘‘Do as I say, not as I do’’ philosophy. It instantly sucks any enthusiasm and passion from workers and destroys morale. People have far more respect and attentiveness for someone who practices what they preach.
Good [...]
Management Course
June 22nd, 2010
Barry Mahon of National Standards Authority of Ireland commennted on a recent Management Course he attened at Professional Development as ” Great practical tips and ideas”.
Building effective teams
June 8th, 2010
Factors that effect teamwork
Whether you are amongst members of your community, part of a sports team or in the workplace; effective teamwork can create remarkable results. Of course, like many other things, this is easier said than done and does not happen automatically. Different personalities are bound to clash and there are a number of different factors that are needed in order for a team to function properly and develop. So, what makes for a successful team?
Effective Leadership
One of the aspects stressed in project management courses is that effective leadership is central to successful teamwork. This means that whoever has [...]