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Mrs. Murray
October 11th, 2010
Mrs Murray is in reception-again! On this occasion, the difficulty does not relate to dog litter or dirty road signs or the fact that a pathway has developed a crack. No, her concern on this occasion relates to refuse collection and the fact that the refuse collectors left spillage when emptying her dustbins. This time it’s personal!
Now normally, Mrs. Murray gets quite agitated and can become abusive, in a Mrs. Murray type of way. On this occasion you are told that she is beside herself with rage and has insisted on speaking with you.
An invitation to wait in a private [...]
4 Rules For Good Customer Service
September 27th, 2010
1) Answer your phone.
I’m sure you’ve had this problem before; pick up the phone to call an organisation with a grievance about a product only to be left on hold for what feels like hours, or to converse with a robot that can’t quite understand you. Very frustrating I’m sure you’ll agree. That’s why it is so important to make sure you always have someone to man the phones, how can you attempt to offer good customer service if you can’t even be contacted? At the very least make sure there is an answer service and every call is returned.
2) [...]
5 Tips to Successful Project Management
September 13th, 2010
Teamwork
Having a good team that works well together is vital to the successful running of any project. It’s no use throwing a random group of people together and hoping for the best; in order to guarantee success team members must work well and compliment each other, and as PM you must be strict on monitoring progress.
Managing your Team
Remember, Project Management is different from managing your regular team. It’s important here that you get your hands dirty and get involved. Of course it’s important you remain in control, but project management may require you to take a more [...]
Salesman
August 25th, 2010
Short story taken from ‘Selling; The No-Nonsense Guide’ written by director of PDL James Farrell……
This is a story about a few American guys who used to come to Ireland for a hunting holiday every year. They would stay at a small hunting lodge in Wicklow, about 50 miles from Dublin.
The lodge was run by Seamus and his wife and as part of the deal he would supply his guests with guns and a hunting dog for the duration of the holiday. On the first day they were allocated a dog, a Springer Spaniel called Salesman. He was bred for the [...]
The unmanagable manager contd….
August 16th, 2010
Poor Sarah, over-managed and undermined, so what do you do when you find yourself in a position where your manager needs managing…..
We all have one, it could even be you; that super organised friend. Everything is colour coded and labeled, Christmas shopping completed by mid-April, holiday luggage packed and outfits picked three weeks in advance.
As a highly disorganised individual I often envy those who have everything meticulously planned and on time. It’s undoubtedly a less stressful way of life.
When it does become a problem though, is when this super organisation is imposed upon others. Its fine to offer some [...]
The Unmanagable Manager
August 16th, 2010
Sarah and Pamela work in the advertising department of an investment bank. Pamela is new to management and Sarah is the first person to be placed under her supervision.
Pamela is desperate to make a good impression, making checklists, monitoring Sarah’s progress and reporting to senior management. As a result she has almost become over-organised, and now expects Sarah to work to the same pattern, going as far as to plan three one-to-one progress meetings a week to ‘see where we’re at’.
Sarah’s starting to see this as a bit of a nuisance;
She feels over-managed and undermined. [...]
Simple tips for managing people
July 28th, 2010
Lead by example
Have you ever been told off for being caught on the internet at work, only to spot your manager facebooking to their hearts content that very afternoon? Or had a supervisor who constantly harps on about staying late yetmanages to leave at 4.59 sharp everyday himself? Knuckle-whitening frustration is what that causes. There’s nothing more disheartening than a contradictory workplace leader who follows the ‘‘Do as I say, not as I do’’ philosophy. It instantly sucks any enthusiasm and passion from workers and destroys morale. People have far more respect and attentiveness for someone who practices what they preach.
Good [...]
Building effective teams
June 8th, 2010
Factors that effect teamwork
Whether you are amongst members of your community, part of a sports team or in the workplace; effective teamwork can create remarkable results. Of course, like many other things, this is easier said than done and does not happen automatically. Different personalities are bound to clash and there are a number of different factors that are needed in order for a team to function properly and develop. So, what makes for a successful team?
Effective Leadership
One of the aspects stressed in project management courses is that effective leadership is central to successful teamwork. This means that whoever has [...]
Sales Training Course
May 20th, 2010
Why not call now about Late Deals on our Sales Training course which starts Monday. Call Yolande on 01 86 10 700
Management Courses
May 15th, 2010
Department of Finance has announced that it is to offer a Management Training Course for AO and HEO staff. This four day course will be provided by Professional Development Ltd