Dublin: 01-8610700 Cork: 021-4279511
4 Rules For Good Customer Service
September 27th, 2010
1) Answer your phone.
I’m sure you’ve had this problem before; pick up the phone to call an organisation with a grievance about a product only to be left on hold for what feels like hours, or to converse with a robot that can’t quite understand you. Very frustrating I’m sure you’ll agree. That’s why it is so important to make sure you always have someone to man the phones, how can you attempt to offer good customer service if you can’t even be contacted? At the very least make sure there is an answer service and every call is returned.
2) [...]
Customer Service
April 23rd, 2010
Using good customer care skills to ensure customer loyalty.
Businesses understand that in order to make profit it is important to understand and hold on to existing customers, as well as trying to bag new ones. Most businesses consider customer retention and relations an important part of business strategy. Responsibility for the customer’s needs is no longer the sole responsibility of the marketing department; it is everyone’s business. Because customer care and complaint handling is so important nowadays, many business people choose to take part in customer service courses which can help fine tune communication and assertiveness skills.
Although everyone is responsible [...]
How to Handle Customer Complaints
April 13th, 2010
Handle customer complaints appropriately and ensure your customer’s loyalty.
How you handle customer complaints in your business can determine whether or not your customers will require your services again. If they have a problem and feel that you or another member of staff handled it badly or in a rude manner, they will not turn to you again, and will probably inform their friends and colleagues about their bad experience too! Customer care training emphasises that if you are attentive and accommodating to your disgruntled customers; despite their bad experience, you will not lose them.
Listen completely to your customer and give [...]
Good Customer Relations
April 6th, 2010
Dedicate the time to listen to the needs and wants of your customer base.
Did you know that increasing your customer retention by as little as 5% can boost your profits by at least 80%? Also, did you know that it is more cost effective to improve and maintain good relations with existing customers than to attract new ones?
Customer Care Training Courses provide participants with the skills required to effectively maintain positive customer interaction.
Identifying Good Customer Service
Good customer relations are the cornerstone of good business practice yet too often the virtues of healthy customer interaction are ignored, leaving a business to [...]
Delivering Customer Service to Improve Your Business Success
October 8th, 2009
Suitable customer service within any business is vital to its success. If a customer believes they have been treated badly by a company or its employees, you can be sure they will not make use of their services again. Losing customers over something so simple is just bad business. Fortunately there are a number of things you can do to ensure this doesn’t happen.
Customer service training maintains that the organizational culture of a business is important, this means that way things actually work when the boss isn’t looking. If the leaders of an organization emphasise the significance of excellent customer [...]