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5 Tips to Successful Project Management
September 13th, 2010
Teamwork
Having a good team that works well together is vital to the successful running of any project. It’s no use throwing a random group of people together and hoping for the best; in order to guarantee success team members must work well and compliment each other, and as PM you must be strict on monitoring progress.
Managing your Team
Remember, Project Management is different from managing your regular team. It’s important here that you get your hands dirty and get involved. Of course it’s important you remain in control, but project management may require you to take a more [...]
Too Busy? Just say ‘NO’
September 1st, 2010
No. Such a small simple word, two letters one syllable. So why is it so difficult for some of us to say? Is it the finality of the word, the negativity it represents or the abruptness in how it sounds? Yes it’s all of these things, because to a lot of us saying ‘no’ feels like we’re refusing the person rather than refusing their request.
It could be that you’ve helped organise the Christmas do in the past, but now have other responsibilities and don’t have the time; or you may have offered to take on a little but are being [...]
Build your Self Confidence
August 6th, 2010
Confidence? Faking it perhaps…….
Ever been surprised by someone when they admit they’d like to build on their self confidence? Because to you he seems the most confident man in town….. hit with the ladies, main man on the pitch, the joker of the group, and he has the audacity to claim he needs a confidence boost?!!
The truth is no matter how confident or self assured people may seem, not one person is 100% comfortable in themselves, and everyone could do with improving their self esteem. Here are a few brief tips to help you do so;
Focus your attention outward; [...]
Simple tips for managing people
July 28th, 2010
Lead by example
Have you ever been told off for being caught on the internet at work, only to spot your manager facebooking to their hearts content that very afternoon? Or had a supervisor who constantly harps on about staying late yetmanages to leave at 4.59 sharp everyday himself? Knuckle-whitening frustration is what that causes. There’s nothing more disheartening than a contradictory workplace leader who follows the ‘‘Do as I say, not as I do’’ philosophy. It instantly sucks any enthusiasm and passion from workers and destroys morale. People have far more respect and attentiveness for someone who practices what they preach.
Good [...]
Most Popular Course
May 20th, 2010
“Our Communications and Assertivness Course has proven to our most popular course for 2010″ So said Yolande McMahon, Sales Director of Professional Development. It is indicative of the economic climate and shows that Irish business people are choosing to boost their skills and confidenc as they deal with adversity.
Consistently course participants talk of their renewed enthusisam and energy as they engage themselves in dealing with difficult and challenging market conditions
Dealing with Criticism and Rejection
April 27th, 2010
Criticism and rejection hurts! Despite others telling you not to take it personally, it is personal for you are the one who was criticised or rejected. Though it may not have been intended, it feels like a personal attack on your character, one that causes every muscle in your body to squirm and cringe. You may be the most positive and confident person, but when hit in the face with a discouraging comment, you cannot help but feel dejected.
So what can you do to make yourself feel better following discouraging comments about your work? Possessing the right Assertiveness Skills can [...]
How to Handle Customer Complaints
April 13th, 2010
Handle customer complaints appropriately and ensure your customer’s loyalty.
How you handle customer complaints in your business can determine whether or not your customers will require your services again. If they have a problem and feel that you or another member of staff handled it badly or in a rude manner, they will not turn to you again, and will probably inform their friends and colleagues about their bad experience too! Customer care training emphasises that if you are attentive and accommodating to your disgruntled customers; despite their bad experience, you will not lose them.
Listen completely to your customer and give [...]
Dealing with Aggressive Individuals
March 3rd, 2010
In everyday life, we often come across people that are less than friendly; the same goes for business dealings. Many people are difficult to deal with but often we must hold our tongue and learn to deal with it because they may be important to your business. As well as this, it is vital to be able to learn how to rise above hostile behaviour and act mature and professional.
Often it is clear if a person is angry or irritated before they even open their mouth because we can tell by their body language or facial expression. So try to [...]