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Assertiveness Courses
December 21st, 2009
ASSERTIVENESS COURSES
SPEAK UP AND YOUR BUSINESS LIFE WILL TAKE A STEP UP
Assertiveness in business helps to build confidence, and in today’s world; knowing the difference between assertiveness and aggression and putting this into practice is an essential tool for progress and successful interaction in business. Assertiveness Courses teach that greater skill in the area is key to getting the best out of clients and staff alike- increasing sales, improving customer service, gaining higher productivity and coming up with new ideas for improvement. It encourages those who are lacking in confidence to become more involved and positive and to develop a [...]
Anger Management
December 17th, 2009
ANGER-MANAGEMENT
How to channel your anger and frustration effectively
Anger Management is linked to Stress Management in that it is an emotion can have a detrimental impact if not controlled effectively. Anger can affect different people in different ways. For some it can act as a motivational force, compelling a person to work more effectively but for others it can be destructive, and lead to problems both professionally and personally. Poorly monitored stress and anger levels can lead to health problems, depression, lack of focus at work and strained relationships at work.
The following are a few helpful hints to guide
Know-Your-Anger
Everybody experiences [...]
Business writing skills
October 29th, 2009
Writing is an essential skill that all managers rely upon and is a major means of communication in an organization. Most business people are required to write emails and letters everyday as well as minutes, reports and other business correspondence. Whether you wish to fine-tune your report writing skills or just general skills for everyday writing in business; it is important to learn how to develop them because the success of whatever project you are engaged in may depend on it.
In business writing, the objectives are a lot different from the composition and literature you learned at school. In school [...]
The effectiveness of common interview questions
October 15th, 2009
The heart of good interview skills is in your ability to put together first-rate interview questions which gain as much information as possible from the person being interviewed. It isn’t a good idea to ask the same old questions each time you carry out an interview, for one this is boring for you as you are likely to hear the same old answers every time and as well as this you are not challenging your potential employee. However, there are some questions that are important to use as they are a good way of finding out important information about the [...]
The importance of hiring good staff and the impact it can have on your business
October 13th, 2009
Hiring good employees is absolutely essential to the success of your business because your employees are the heart of your company and keep all the different areas flowing smoothly. A business simply cannot run effectively if employees are not doing good work. Bad employees not only drive down sales but they affect the customer as well. Once a customer has had a run in with a rude, negligent or uninformed member of staff they will automatically have a negative image of the company as a whole.
One technique learned in management training is that to attract quality employees; one must make [...]